TERMS AND CONDITIONS

When you order any of our services you are agreeing to and are bound by the following terms and conditions. Infranautics reserves the right to change or modify any of the Terms & Conditions set out below. The website (Infranautics.uk) will always have the current Terms & Conditions.

WEBSITES
  • Infranautics reserve the right to refuse to construct or host a website which we may judge as unfit due to content or otherwise. This includes, but is not limited to, sites containing adult oriented material such as pornography, sites which promote hatred towards persons belonging to any ethnic group, religious group or sexual orientation and sites which infringe copyright or are contrary to UK laws.
  • The acceptance of a commission shall be deemed as a contractual agreement between the client and Infranautics. The minimum contract for a hosted website is 12 months.
  • All material supplied by the client and used in the construction of the clients website will remain the client’s property. All such material will be assumed to be the property of the client and free to use without fear of breach of copyright.
  • The copyright for all material provided by Infranautics, such as HTML, PHP, ASP or other codes, graphics, photographs and text, will remain the property of Infranautics until payment has been made in full whereupon they will become the property of the client.
  • Infranautics makes every effort to design pages which display acceptably in most popular web browsers, but cannot accept responsibility for pages which do not display acceptably in new versions of browsers released after pages have been designed or in some older browsers that do not meet HTML5 or CSS3 standards.
  • Infranautics are not liable for the content of any databases or content management files that are accessible by the client after the web site has been agreed and published. This includes any changes made to the website by the client using content management systems. It is the client’s responsibility to make sure that any content added to these files that may affect the site layout are correctly formatted and uploaded using the interface agreed at the time of publishing.
  • Infranautics will submit client’s web sites to Google as part of the design commission. If a client wishes Infranautics to promote a web site as a separate commission, Infranautics will make every reasonable effort to promote the web site effectively but cannot guarantee high placing in search engine results. Infranautics accepts no responsibility or liability if any search engine, online directory or search site submitted to as part of a website promotion commission, chooses not to list a client’s web site.
  • Infranautics will initially create a development sub-domain in order that the client may view and comment upon the website design and progress. When both Infranautics and the client agree that the website meets the criteria agreed during the commissioning process, Infranautics will publish the web site or provide the source code for the site via download or CD-ROM for the client to upload. If at any point during the website design process a client wishes to cancel, they may do so but are not eligible for a refund of any monies already paid to Infranautics. If during the website design process, the client does not supply the content required in order to complete the commission within a reasonable amount of time, Infranautics will consider that the client wishes to cancel the commission.
  • Work will not commence on a website commission until the client has paid 50% of the total cost of the website. Payment should be made by cheque, bank transfer or cash. Once the website is live, Infranautics will invoice the client for the remainder of the total cost and payment should be made within 28 days of the date of invoice.
  • Any payment returned by the bank or credit card company will incur a £30 administration charge. This will be invoiced and will be added to the total outstanding debt owed by the client.
  • Infranautics undertakes to maintain and update a client’s website as part of the monthly or yearly hosting and maintenance package only. These updates are small consisting of changing small amounts of text or pictures, not more than 45% of the site content. More than that percentage will constitute a redesign and is not included as part of the monthly or yearly hosting and maintenance package. Charges will be negotiated prior to work being carried out.
  • Monthly hosting fees are paid every month in advance; the first instalment is non-refundable. An invoice will be sent at the beginning of every month and must be paid in full by the end of that month. Failure to pay will lead to the web site, emails and other associated products ceasing to operate. Cessation of service will be triggered by three consecutive unpaid invoices.
  • Infranautics reserves the right to alter prices at any time without giving notice. If a client has commissioned a service from Infranautics prior to the change in prices, that commission will not be subject to any increase, but any subsequent commissions may be subject to price changes.
  • Domain transfers should be made in writing via email only and no refunds will be due for domain registrations. Infranautics will carry out domain transfer requests only when all outstanding invoices/balances have been settled by the customer with Infranautics. In the event of a customer wishing to transfer their domain name away from Infranautics, a transfer charge equal to the current annual hosting charge will become payable.
SOFTWARE
  • Infranautics reserve the right to refuse to create software which we may judge as unfit due to content or otherwise. This includes, but is not limited to, software that could be used for illegal activities or crime and software which infringe copyright or are contrary to UK laws.
  • The acceptance of a commission shall be deemed as a contractual agreement between the client and Infranautics.
  • All material supplied by the client and used in the construction of the clients software will remain the client’s property. All such material will be assumed to be the property of the client and free to use without fear of breach of copyright.
  • The copyright for all material provided by Infranautics, such as source code or other codes, graphics, photographs and text, will remain the property of Infranautics until payment has been made in full whereupon they will become the property of the client.
  • Infranautics Software is designed to run on Windows based PCs only.
  • Infranautics are not liable for the content of any databases or content created by the client using the software.
  • Work will not commence on a software commission until the client has paid 50% of the total cost of the software. Payment should be made by cheque, bank transfer or cash. Once the software is fully developed and delivered to the client, Infranautics will invoice the client for the remainder of the total cost and payment should be made within 28 days of the date of invoice.
  • Any payment returned by the bank or credit card company will incur a £30 administration charge. This will be invoiced and will be added to the total outstanding debt owed by the client.
  • Any changes to the software provided by Infranautics will incur additional charges. Charges will be negotiated prior to work being carried out.
  • Infranautics reserves the right to alter prices at any time without giving notice. If a client has commissioned a service from Infranautics prior to the change in prices, that commission will not be subject to any increase, but any subsequent commissions may be subject to price changes.
  • Any software delivered by Infranautics is non transferrable and details of the software End User License Agreement will be included within the software package.
PC REPAIRS AND UPGRADES
  • As part of the repair process, it may sometimes be necessary to re-format the computer’s internal or external hard disc drive(s) and/or to re-install the Microsoft Windows operating system (or similar). Both these procedures are carried out only as a last resort and after Infranautics has attempted all other means of repair.
  • All data should be backed up (saved to another hard disc drive or to removable media, for example, a CD-R or DVD-R disc) prior to any such re-installation of software such as Microsoft Windows, or the re-formatting of your computer’s internal or external hard disc drive(s). Re-formatting of the hard disc drive(s) means that all data will have been erased. The backed up data can then be re-installed on the computer.
  • Computer data can be lost for a number of reasons: for example, problems affecting the computer’s internal or external hard disc drive(s), by a virus or spyware infection, corruption of data files and/or folders. The only effective safeguard against the risks associated with loss of data is to maintain a regular and systematic backup procedure. Infranautics will be pleased to advise on this.
  • Infranautics observe the standards of the Data Protection Act 1998 and act in accordance with the regulations contained therein. Personal data contained on, or transferred from, PCs, terminals and hard drives or disks shall, at all times, be processed fairly and lawfully and anonymised.
LIABILITY
  • To the extent permitted by law, Infranautics shall not be liable to the client save as expressly provided for in this document and shall have no other obligations, duties or liabilities whatsoever in contract, tort or otherwise to the client. So far as is permitted by law Infranautics makes no warranty to the client as to the quality of the services or equipment or the fitness for purpose of the equipment used by Infranautics or any web-hosting company used by Infranautics. Neither party shall have any liability to the other in respect of any breach of this Document for loss of revenue, business, anticipated savings or profits or any loss of use or value of any equipment or for any indirect or consequential loss howsoever arising, save as set out below. Nothing in this document shall:- (a) exclude or restrict Infranautics for liability in respect of the death or personal injury or fraud resulting from the negligence of Infranautics, its employees or agents; (b) exclude the conditions and warranties implied by Section 12 of the Sale of Goods Act 1979 and where the client deals as a consumer, the conditions implied by sections 13 to 15 inclusive of the said Act and by sections 3 and 4 of the Supply of Goods and Services Act 1982; or (c) where the client deals as a consumer, affect the client's statutory rights. The client will indemnify Infranautics for all loss of revenue, business profits, costs and expenses arising from any failure by the client to use the Services in accordance with this Document and against any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the site by the client. Infranautics disclaims all liabilities in connection with the following: loss of material uploaded, incompatibility of the site with any of the client's equipment, software or telecommunications links, technical problems including errors or interruptions of the site, unsuitability, unreliability or inaccuracy of the site, damage, loss or corruption of the client's data in any way including but not limited to unavailability following the termination or suspension of the client's account. Infranautics will indemnify the client for claims made against the client by third parties for breach of their Intellectual Property Rights if such breach has been caused by the act, omission or otherwise of Infranautics, its employees or agents. Nothing in this Document shall prevent Infranautics from pursuing payment of a debt against the client. Where the client accesses this site from locations outside the United Kingdom, the client does so on the client's own initiative and is responsible for compliance with local laws